Privacy Notice

This Privacy Policy explains how DMoose Enterprises, Inc. ("DMoose", "we", "us", or "our") collects, uses, shares, and protects information about you when you:

• Visit or make a purchase on www.dmoose.com (the "Site");
• Contact our customer service team;
• Subscribe to our emails or SMS messages; or
• Interact with us on social media or through our marketing campaigns.

If you do not agree with this Policy, please do not use the Site or provide us with your personal information.

Who we are & how to contact us

DMoose Enterprises, Inc.
412 N. Main St., Suite 100
Buffalo, Wyoming 82834, USA

• Email: support@dmoose.com
• Phone: +1 (833) 366-6733

If you have questions about this Privacy Policy or how we handle your data, please contact us using the details above.

Information we collect

We collect information in three main ways: (a) you give it to us, (b) we collect it automatically, and (c) we receive it from others.

Information you provide directly

Examples include:

• Contact details (name, email, phone number, shipping and billing address)
• Account details if you create an account (email, password, login information)
• Order information (products purchased, order total, payment method, delivery details)
• Messages you send us (customer service emails, contact form submissions, live chat conversations)
• Marketing preferences (email/SMS opt-in, cookie choices)
• User-generated content (product reviews, comments, or media you share with us)
• Contest and promotion entries (including details submitted as part of an entry)

Payment card details are processed by our payment providers (such as Shopify Payments or PayPal). We do not store your full card number.

Information we collect automatically

When you visit or use the Site, we automatically collect certain information, including:

• Device and browser information (IP address, browser type, operating system, device identifiers)
• Usage data (pages viewed, time on page, clicks, referring/exit pages, and other actions on the Site)
• Approximate location based on your IP address
• Log information and error reports (for security, fraud prevention, and debugging)

We do this through cookies, pixel tags, scripts, and similar technologies.

To reduce legal risk, we configure our analytics services so that search terms you type on our Site are not sent to third-party advertising or analytics providers unless you have consented to analytics cookies.

Information from third parties

We may receive information about you from:

• Payment and fraud-prevention providers
• Shipping and logistics partners (for delivery status updates)
• Email and SMS marketing platforms (e.g., engagement data)
• Advertising and analytics partners (such as Google, Meta, TikTok) if you interact with our ads on their platforms

The information we receive depends on the settings and privacy policies of those third parties.

How we use your information

We use the information we collect for the following purposes:

• To operate our Site and fulfill orders: Process and deliver your orders, send confirmations, and provide customer service.
• To personalize your experience: Show you content, products, and offers that we think you may like, and remember preferences like language or cart contents.
• To improve our products and services: Understand how visitors use the Site, analyze performance, and develop new features.
• For marketing and advertising (with consent where required): Send promotional emails/SMS if you opt in, and show you DMoose ads on other websites or apps.
• For security and fraud prevention: Detect, prevent, and investigate fraud, abuse, or other unauthorized activities.
• To comply with legal obligations: Maintain records required by law and respond to lawful requests from authorities.

Where required by law, we rely on legal bases such as performance of a contract, legitimate interests, compliance with legal obligations, or your consent.

Cookies, pixels & similar technologies

What are cookies and pixels?

Cookies are small text files stored on your device when you visit a website. Pixels (including tracking pixels and tags) are small pieces of code that help us and our partners understand how you interact with the Site.

We use these technologies for strictly necessary purposes (site functionality, cart, security), performance/analytics (e.g., Google Analytics), and advertising/social media (e.g., Meta Pixel, TikTok Pixel).

Consent for analytics and advertising cookies

For visitors in jurisdictions where consent is required (including California, Florida, and the EEA/UK), we only activate performance, advertising, and social cookies after you give consent via our cookie banner or settings. You can withdraw or change your consent at any time.

If you decline non-essential cookies: we still set necessary cookies, limit analytics to aggregated data where possible, and do not intentionally share detailed browsing behavior with advertising partners.

Third-party tools we use

Subject to consent, we may use Google Analytics (GA4), Meta Pixel, TikTok Pixel, and Klaviyo. We configure these tools not to send them the text you type in search bars or other input fields unless required and only after consent. Third parties use the information they receive according to their privacy policies.

Managing cookies

You can manage cookies through our on-site banner/preferences center, adjust browser settings to refuse/delete cookies, or use third-party opt-out tools.

How we share information

We do not sell your personal data for money. However, some sharing described below may be considered "selling" or "sharing" under certain privacy laws.

• Service providers (processors): We share information with companies that help us operate the business (ecommerce platform, hosting, payment processors, fraud prevention, fulfillment, logistics, warehousing, email/SMS, customer service). These providers are contractually required to handle data only on our instructions.
• Advertising and analytics partners: With your consent, certain partners (like Google, Meta, TikTok) collect information through cookies/pixels to give us analytics and show you DMoose ads. They may use the information for their own purposes per their policies.
• Business transfers: If we sell or transfer part or all of our business or assets, your information may be transferred as part of the transaction.
• Legal and safety purposes: We may disclose information if necessary to comply with law, respond to lawful requests, or protect the rights, property, or safety of DMoose, our customers, or others.

International data transfers

We are based in the United States and the information we collect is processed there and in other countries. If you are in the EEA/UK or another region with data-protection laws, we take appropriate steps (such as contractual safeguards) to ensure your information receives adequate protection.

How long we keep your information

We keep personal data for as long as needed for the purposes described in this Policy, including:

• As long as you have an account with us
• As long as necessary to fulfill your orders and provide customer service
• For periods required by law (tax, accounting, or other obligations)
• For a reasonable period to resolve disputes and enforce agreements

We may retain anonymized or aggregated data indefinitely.

Your rights and choices

Depending on where you live, you may have some or all of the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Ask us to delete personal data when it is no longer needed or you withdraw consent.
• Restriction: Request that we limit how we use your data.
• Portability: Request your data in a structured, commonly used format.
• Objection: Object to certain processing (for example, direct marketing).
• Withdraw consent: Where we rely on consent, you can withdraw it at any time.

To exercise these rights, contact us at support@dmoose.com and include "Privacy Request" in the subject line. We may need to verify your identity before responding.

California & other US state privacy rights

If you are a resident of California (and other states with similar laws), you may have additional rights under privacy laws such as the CCPA/CPRA, including rights to:

• Know the categories of personal information we collect and the purposes of use
• Request access to and deletion of your personal information
• Opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising
• Not receive discriminatory treatment for exercising your rights

We may use cookies and pixels for advertising/analytics that could be considered "sharing" personal information. You can opt out by adjusting non-essential cookie preferences or by contacting support@dmoose.com. If we receive a request from you or an authorized agent, we will respond in accordance with applicable law.

Children's privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have done so, we will delete that information. If you believe a child has provided us with personal information, please contact us immediately.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we update the "Last updated" date at the top of the Policy and, if required by law, notify you in a more prominent way.

How to contact us

If you have questions or complaints about this Policy or our privacy practices, you can contact us at:

Email: support@dmoose.com
Mail: DMoose Enterprises, Inc., 412 N. Main St., Suite 100, Buffalo, WY 82834, USA

If you are in the EEA/UK and are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.